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It's a legal requirement under section 11 of the The Electronic Commerce (EC Directive) Regulations 2002 to promptly acknowledge all orders placed on a website. FluxaShop complies with the law by sending an order acknowledgement email to the buyer once your payment provider confirms the payment was successfully taken, or, in the case of a reservation, once the buyer has submitted their contact details. The same email is also sent to the order notification email address(es) you have specified.

It is important to treat the notification as an acknowledgement, rather than the acceptance of the order. This allows scope to correct any pricing errors and allows you to refuse the order should a product no longer be available.

By default, the following message is included at the bottom of every order notification which reiterates the acknowledging nature of the email:

A binding agreement will come into being between us upon our fulfilment of the goods you have ordered. Due to the way in which the payment mechanism works, we may have debited your payment method when you placed your order. If we do not accept your order, we will promptly refund any payments taken.

If you'd like to know more please contact us.

At the tail end of last year we shared our roadmap with you for the first quarter of 2016. Our first task was to improve integration with Ascend, supplier stock feeds and BikeCatalogue. Our initial work was positive with a considerable reduction in the time taken to match products from your Ascend feed. As we proceeded further with our enhancements it became apparent that the sheer flexibility of PinnacleApp would significantly increase the complexity of our solution which could, in turn, impede the overall quality. At this point, based on the feedback you had already shared with us from working with PinnacleApp, we started on a completely new foundation for our e-commerce solution, FluxaShop.

We have recently rolled out an update to PinnacleApp™. See what’s new in 2.2?

We are pleased to announce the roll-out of v2.1 of PinnacleApp™ which represents the first release as part of our Planned Release Programme.

A new privacy and electronic communications regulation has been introduced. The regulation states that websites must obtain consent from their users before storing any information in the form of cookies.